We aim to dispatch all orders within 2 working days from receipt of order (but we generally do better than that and dispatch 95% of the orders next working day and we’re always aiming for 100%). We will dispatch orders using either An Post or courier for large orders.
We’ve partnered with DPD couriers to deliver across Europe & for RoW we use An Post. We aim to deliver most UK within 6 working days but they do not guarantee this. An Post also state that they aim to deliver to other European destinations within five working days, major cities worldwide within five days and other destinations within seven. At busy times of the year, for example Mother’s Day, Black Friday weekend or around Christmas, parcels may take a little longer to reach their destination, don’t panic this is not unusual, please contact us on firstname.lastname@example.org if you have any questions.
In any instance, we request that you allow up to 10 working days for delivery of your order before contacting us about an order not received. We will always do our utmost to inform you of any potential delay. Tracking numbers can be accessed to view progress on delivery. Email email@example.com for more information
COVID-19 DELIVERY TIMES
At this time, we are open during the hours of 3:00pm – 11:00pm Monday to Friday and 1:00pm – 11:00pm Saturday to Sunday. Rest assured that orders are still currently being dispatched at present, we will inform you on our website and social media channels otherwise.
If you have ordered through our website and your order has not yet been received then please allow 14 working days from dispatch in order for An Post or other courier partner to deliver, I know this seems like a long time but we are expecting delays in the postal service at this time so please bear with us and I can confirm it is on its way.
If you have an issue or another query, please email firstname.lastname@example.org. This includes for any trade customers. We thank you for your patience, understanding and continued support at this time.
DELIVERY TO IRELAND
|NON-WHOLESALE CUSTOMERS||€5||ORDERS OVER €30 FREE|
|WHOLESALE CUSTOMERS||€6||ORDERS OVER €75 FREE|
Please note, for next day delivery we will try our best to dispatch on the day but orders will need to be placed before 10.30am.
RETURNS AND REPLACEMENTS
We are sure you will be delighted with your purchases from Tea Garden but occasions may occur where you feel it necessary to return an item. We aim to keep this process as simple and easy as possible.
You have the right to cancel the contract for the purchase of any item within seven working days of delivery. EU customers are also entitled to an additional statutory cooling off period of 7 days. However, we regret that we cannot accept cancellations of contracts for the purchase of products where foodstuffs have been opened unless the items are of unsatisfactory quality. It is our policy that if you are not entirely happy, you can return your purchase in its original condition within 30 days for a full refund or replacement – it’s up to you.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you by mistake or the item is faulty.
If you wish to change your original purchase for something else on our site or you would like a replacement for an item that is not faulty you will be responsible for the new package postage fees.
We try our best at all times but sometimes things go wrong or we make a mistake with an order. Our customers are precious to us and if you are in any way dissatisfied with your order and/or the service during ordering process please do contact us and we will do whatever is necessary to make it right so you are completely happy.